Sony 2 Years Elite Support

Fast Track repair og Advance Phone Suppo

Varenr:117024
Bestillingsvare
7 990,-
BeskrivelseTeknisk infoTilbehørAndre kjøpte ogsåKundeanmeldelser
Beskrivelse

 Features Services Provided Technical Support Monday – Friday: 09:00 – 21:00 (CET), excludes local holidays.

 

Dedicated contract support helpline number. This offers a single point of contact for all issues with the Supported Products. Calls are logged and managed through to resolution using our call management system. Page 2 of 6 Features Services Provided Fast-Track Repair Where the issue cannot be resolved by the Helpdesk, We will arrange to collect the faulty unit for repair. We target to collect the faulty unit within two working days of escalation and we will repair the unit and return it to You within seven calendar days guaranteed.

 

Critical repair parts are included; Non-critical parts are covered as non-stock items and are subject to longer delivery times. We reserve the right to replace items beyond economic repair, with a refurbished model of a similar specification. Exclusions: Viewfinders, onsite labour charges & preventative maintenance parts are not included. Logistics Covered Our repair center will inspect the unit. If We find the unit suffers from accidental damage or no fault is found We may invoice You for the cost of shipment & labour.

Units can be collected from and returned to any address within mainland areas of EU countries, Norway and Switzerland. For all other areas, please contact the helpdesk for further assistance. Regardless of repair route chosen by the helpdesk, all parts and labour costs will be covered under this agreement subject to the standard terms and conditions. Some geographical locations outside the EU, may cause shipment delays, which will result in a longer resolution Software Upgrades and Updates are not provided as standard, unless the product requires a version upgrade or minor update to fix the issue. Also remote diagnosis and monitoring is not provided as This Schedule of Services incorporates the Sony Standard Terms & Conditions for the provision of PrimeSupportElite as described below and published on the website. Please ensure that you read these Terms and Conditions, as your registration for PrimeSupportElite constitutes acceptance of the Sony Standard Terms and Conditions for the provision of PrimeSupportElite and the contents of this Schedule of Services.

 

For any questions or clarifications please email primesupport@eu.sony.com

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Produsent Sony


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